Refund Policy

We want you to be confident before and after you pay. This page explains how FLUXIPTV handles refund requests.

Test before you buy

Every new customer can request a 24-hour free trial. It is the best way to check your device, your internet connection and the categories you care about before you pay. We strongly recommend using it; our IPTV test checklist shows what to look for.

If something is not working

Please message us on WhatsApp at +44 7404 162380 first. Most issues come from app settings, the device or Wi-Fi, and we can usually fix them quickly together.

Requesting a refund

If we cannot resolve a problem with the service, you can request a refund on WhatsApp. Each request is reviewed individually, taking into account how long the plan has been active and the nature of the problem. We will tell you the outcome in the same conversation.

What is not covered

• Problems caused by your internet provider, home network or device hardware
• Fees charged by third-party player app developers
• Currency conversion or foreign transaction fees charged by your bank or card issuer
• Access suspended for breaching our Terms & Conditions

Contact

All refund questions: WhatsApp +44 7404 162380.